Quality Performance Results
Please note that some of Richmond Good Help ACO participant TINs participated in a different ACO in 2016 which was known as Bon Secours Good Helpcare ACO, LLC d/b/a Good Help ACO. The relevant data for Good Help ACO is shown at the right, and any questions should be directed to one of the following individuals:
Matthew Potter, J.D.
Rebecca Holland, J.D.
Stephanie Savicki, CMS Liaison

Have a Question?

For general questions or additional information

About Accountable Care Organizations, please visit

www.medicare.gov/acos.html or

call 1-800-MEDICARE (1-800-633-4227).

TTY users should call:  1-877-486-2048

You may also contact us with any questions or concerns at Richmond Good Help ACO by e-mailing us at:


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Quality Performance Results

2019 Quality Performance Results:

For 2019 Quality Performance Results please visit: https://data.cms.gov/Special-Programs-Initiatives-Medicare-Shared-Savin/2019-Shared-Savings-Program-SSP-Accountable-Care-O/v3c3-qqff

Note: In the Quality Performance Results file(s) above, search for “Richmond Good Help ACO, LLC” or “Richmond Good Help ACO” to view the quality performance results. This ACO can also be found by using the ACO ID A3323 in the public use files on data.cms.gov.

Payment Rule Waivers

  • No, our ACO does not use the SNF 3-Day Rule Waiver.
ACO# Measure Name Rate ACO Mean
ACO-1 CAHPS: Getting Timely Care, Appointments, and Information 83.14 85.86
ACO-2 CAHPS: How Well Your Providers Communicate 93.86 94.11
ACO-3 CAHPS: Patients’ Rating of Provider 92.83 92.69
ACO-4 CAHPS: Access to Specialists 78.51 81.54
ACO-5 CAHPS: Health Promotion and Education 62.33 60.44
ACO-6 CAHPS: Shared Decision Making 70.47 62.78
ACO-7 CAHPS: Health Status/Functional Status 74.59 73.79
ACO-34 CAHPS: Stewardship of Patient Resources 22.70 26.17
ACO-45 CAHPS: Courteous and Helpful Office Staff 91.98 92.84
ACO-46 CAHPs: Care Coordination 89.20 86.89
ACO-8 Risk Standardized, All Condition Readmission 14.49 14.86
ACO-38 All-Cause Unplanned Admissions for Patients with Multiple Chronic Conditions 1.64 1.87
ACO-43 Ambulatory Sensitive Condition Acute Composite (AHRQ* Prevention Quality Indicator (PQI #91)) 53.18 61.74
ACO-13 Falls: Screening for Future Fall Risk 93.60 84.04
ACO-14 Preventive Care and Screening: Influenza Immunization 78.50 74.77
ACO-17 Preventive Care and Screening: Tobacco Use: Screening and Cessation Intervention 65.79 78.04
ACO-18 Preventive Care and Screening: Screening for Depression and Follow-up Plan 92.51 70.40
ACO-19 Colorectal Cancer Screening 67.89 70.76
ACO-20 Breast Cancer Screening 73.01 73.84
ACO-42 Statin Therapy for the Prevention and Treatment of Cardiovascular Disease 80.77 82.17
ACO-40 Depression Remission at Twelve Months 0.00 13.58
ACO-27 Diabetes: Hemoglobin A1c Poor Control (>9%) 9.74 13.88
ACO-28 Controlling High Blood Pressure 74.92 75.04