Quality Performance Results
Please note that some of Richmond Good Help ACO participant TINs participated in a different ACO in 2016 which was known as Bon Secours Good Helpcare ACO, LLC d/b/a Good Help ACO. The relevant data for Good Help ACO is shown at the right, and any questions should be directed to one of the following individuals:
Matthew Potter, J.D.
Rebecca Holland, J.D.
Stephanie Savicki, CMS Liaison

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For general questions or additional information

About Accountable Care Organizations, please visit

www.medicare.gov/acos.html or

call 1-800-MEDICARE (1-800-633-4227).

TTY users should call:  1-877-486-2048

You may also contact us with any questions or concerns at Richmond Good Help ACO by e-mailing us at:


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Quality Performance Results

2017 Quality Performance Results:

ACO# Measure Name Rate ACO Mean
ACO-1 CAHPS: Getting Timely Care, Appointments, and Information 76.32 80.60
ACO-2 CAHPS: How Well Your Providers Communicate 92.92 93.13
ACO-3 CAHPS: Patients’ Rating of Provider 92.78 92.31
ACO-4 CAHPS: Access to Specialists 83.77 83.32
ACO-5 CAHPS: Health Promotion and Education 66.76 62.30
ACO-6 CAHPS: Shared Decision Making 71.23 75.85
ACO-7 CAHPS: Health Status/Functional Status 74.70 73.05
ACO-34 CAHPS: Stewardship of Patient Resources 24.84 25.68
ACO-8 Risk Standardized, All Condition Readmission 14.23 15.01
ACO-35 Skilled Nursing Facility 30-day All-Cause Readmission measure (SNFRM) 17.88 18.46
ACO-37 All-Cause Unplanned Admissions for Patients with Heart Failure 66.07 79.16
ACO-38 All-Cause Unplanned Admissions for Patients with Multiple Chronic Conditions 53.18 61.74
ACO-43 Ambulatory Sensitive Condition Acute Composite (AHRQ* Prevention Quality Indicator (PQI #91)) 1.49 1.93
ACO-11 Use of Certified EHR Technology 100.00 98.48
ACO-12 Medication Reconciliation 99.72 75.32
ACO-13 Falls: Screening for Future Fall Risk 96.39 74.38
ACO-44 Imaging Studies for Low Back Pain 57.01 67.32
ACO-14 Preventive Care and Screening: Influenza Immunization 84.78 72.52
ACO-15 Pneumonia Vaccination Status for Older Adults 84.94 72.92
ACO-16 Preventive Care and Screening: Body Mass Index (BMI) Screening and Follow-Up 60.10 70.69
ACO-17 Preventive Care and Screening: Tobacco Use: Screening and Cessation Intervention 97.62 90.48
ACO-18 Preventive Care and Screening: Screening for Clinical Depression and Follow-up Plan 93.70 61.98
ACO-19 Colorectal Cancer Screening 64.84 64.58
ACO-20 Breast Cancer Screening 80.14 70.05
ACO-42 Statin Therapy for the Prevention and Treatment of Cardiovascular Disease 81.59 79.89
ACO-27 Diabetes Mellitus: Hemoglobin A1c Poor Control 13.66 16.74
ACO-41 Diabetes: Eye Exam 57.56 50.37
ACO-28 Hypertension (HTN): Controlling High Blood Pressure 67.05 71.47
ACO-30 Ischemic Vascular Disease (IVD): Use of Aspirin or Another Antithrombotic 89.41 86.86

Please note, the ACO-40 Depression Remission at 12 months quality measure is not included in public reporting due to low samples and the ACO-36 All-Cause Unplanned Admission for Patients with Diabetes quality measure is not included in public recording due to a non-material technical error.

Note: In the Quality Performance Results file(s) above, search for “Richmond Good Help ACO, LLC” or “Richmond Good Help ACO” to view the quality performance results. This ACO can also be found by using the ACO ID A85734 in the public use files on data.cms.gov.

Payment Rule Waivers

  • No, our ACO does not use the SNF 3-Day Rule Waiver.